Return & Exchange Policy

At Tuba – The Abaya Store, every piece is thoughtfully prepared with attention to quality, comfort and finishing. We want you to feel confident about your purchase.

If you experience an issue with your order, please read the policy below.

Eligibility

Requests for a return or exchange must be raised within 7 days of delivery.

To be eligible, the product must:

- Be unworn, unused and unwashed.
- Be returned in its original condition.
- Have all original tags attached.
- Be returned with its original packaging and included accessories, where applicable.
- Be free from perfume, makeup, stains, damage or alterations.

Products that do not meet these conditions may not be eligible for return or exchange, subject to applicable consumer law.

Incorrect or Defective Product

If you receive an incorrect product or a product with a manufacturing defect, please contact us promptly after delivery.

Please share your order details along with clear photographs or videos showing the issue so our team can review your request.

Once verified, we will assist you with the appropriate resolution in accordance with applicable law.

Size/Fit Exchanges

Where an exchange is offered for a size or fit concern, it will be subject to product availability and the garment meeting all return-condition requirements.

Please review the measurements and sizing information on the product page carefully before placing your order.

Non-Returnable Items

Unless defective, incorrectly supplied, or otherwise required by applicable law, the following may not be eligible for return or exchange:

- Products that have been worn, washed, altered or damaged after delivery.
- Products without their original tags.
- Products showing signs of perfume, makeup, stains or use.
- Customised or personalised products.
- Items specifically marked Final Sale / Non-Returnable before purchase.

Refunds

Once an eligible return has been received and inspected, we will inform you of the status of your refund.

Approved refunds will be processed through the applicable/original payment method where possible. The time taken for the amount to reflect may vary depending on the bank or payment provider.

Return Shipping

For verified manufacturing defects or incorrect products sent by us, return/replacement shipping will be handled as appropriate.

For eligible exchanges or returns requested for reasons such as fit or preference, return shipping charges may be borne by the customer where permitted and where this was disclosed as part of the applicable return terms.

For assistance, please contact us through our Contact Us page with your order details.

Tuba – The Abaya Store